Home For Creators Team App Contact Login

Refund Policy

Last Updated: February 11, 2026

SV Group LLC ("Stay Viral," "we," "us," or "our") is committed to transparency and fairness. This Refund Policy outlines the circumstances under which refunds may or may not be issued.

By purchasing or accessing any Stay Viral product or service, you agree to this Refund Policy.

1. Digital Products & Programs — 7-Day Refund Policy

We offer a 7-day refund policy on our digital courses and programs. If you are not satisfied with your purchase, you may request a full refund within 7 days of your original purchase date by emailing [email protected]. After the 7-day period, all sales are final and no refunds will be issued.

This 7-day refund policy applies to all standard digital product purchases, including:

  • Digital courses and training programs
  • Community access (Discord or similar platforms)
  • Software tools or dashboards
  • Mobile app access
  • Educational resources or templates

2. Signed Contracts & Custom Engagements

Exception: If you have signed a separate contract or agreement with Stay Viral that contains different refund terms (such as for coaching services, agency retainers, or custom engagements), the refund terms specified in that signed contract shall govern and take precedence over this general policy.

Agency services incur immediate operational costs, including staffing, onboarding, and platform expenses. Unless your signed contract states otherwise:

  • Retainers and setup fees are non-refundable
  • Performance outcomes are not guaranteed
  • A lack of results does not constitute grounds for a refund

3. No Guaranteed Results

Stay Viral does not guarantee income, virality, TikTok Shop approval, or brand deals. Refunds will not be issued due to unmet expectations, market conditions, platform changes, or personal circumstances.

All products and services are for educational and informational purposes only. Your results depend on many factors including your background, experience, work ethic, and effort.

4. Access Equals Fulfillment

Once you receive access to any digital product, course, software, or community (including login credentials, course enrollment, or Discord access), the product is considered delivered and fulfilled. After the 7-day refund window has closed, no further refunds will be issued for accessed products.

5. Chargebacks & Payment Disputes

Initiating a chargeback or payment dispute without first contacting Stay Viral support may result in:

  • Immediate termination of access to all products and services
  • Permanent restriction from future purchases
  • Collection action to recover disputed funds plus associated fees

If you have a billing concern, please contact us at [email protected] before initiating a dispute with your payment provider.

6. How to Request a Refund

To request a refund within the 7-day window, email [email protected] with your order details. Refunds are processed to the original payment method within 5–10 business days.

7. Contact Information

If you have any questions about this Refund Policy, please contact us:

SV Group LLC
Email: [email protected]
Website: www.stayviral.io